Q. What does multi-satellite mean in regards to the TRAV’LER antennas?
A. While industry-wide dome satellite antennas may only view one satellite at a time and therefore limit the programs that can be watched on other TVs, the Winegard TRAV’LER antennas view multiple satellites at the same time for a viewing experience just like home, providing the ability to get all programming on all TVs at the same time for maximum viewing pleasure.
Q. How does the signal strength of the TRAV’LER compare to that of other mobile satellite antennas such as dome antennas?
A. Unlike other mobile satellite antennas, the TRAV’LER antenna uses approved and certified home reflectors for superior signal strength and diminished rain fade.
Q. Does the TRAV’LER antenna automatically toggle between satellites?
A. Since the TRAV’LER antenna views multiple satellites at the same time, there is no need for the TRAV’LER antenna to toggle between satellites.
Q. Which TRAV’LER antennas work in Canada?
A. The Shaw Direct TRAV’LER antenna works with Shaw Direct service in Canada. The DISH/Bell TV TRAV’LER antenna works with Bell TV service in Canada (and also with DISH service in the United States).
Q. What satellite service providers and satellites work with each TRAV’LER antennas?
A. Each TRAV’LER antenna is designed to work with specific providers. The TRAV’LER antennas work with DIRECTV, DISH, Bell TV, and Shaw Direct. The DIRECTV SWM TRAV’LER antenna is compatible with satellites 99°, 101°, and 103° for DIRECTV SD/HD programming. The DISH/Bell TV TRAV’LER antenna is compatible with satellites 110°, 119°, 129° for DISH Western Arc SD/HD programming and satellites 82° and 91° for Bell TV SD/HD programming. The Shaw Direct TRAV’LER antenna is compatible with satellites 107° and 111° for Shaw Direct SD/HD programming.
Q. What happens if I switch service providers with my TRAV’LER antenna?
A. Depending on your previous and new service providers, it may be possible to convert your TRAV’LER antenna to be compatible with your new service provider. The following conversions are possible:
SK-SWM3 to SK-1000, SK-3005 to SK-1000, and SK-1000 to SK-3003.
Q. Can I use the Eastern Arc with the DISH/Bell TV TRAV’LER antenna?
A. The DISH/Bell TV TRAV’LER antenna is not compatible for Eastern Arc in multi-satellite mode. It may be capable of reading satellites 61.5°, 72.7° and 77° in manual mode depending on the manufacture date of the antenna.
Q. Is HD service available with TRAV’LER antennas?
A. Yes, all TRAV’LER antennas can receive both standard and HD programming from the respective satellite service providers (programming sold separately).
Q. What is required to receive HD programming with a TRAV’LER antenna?
A. In addition to a TRAV’LER antenna, you must have an HD programming package, an HD receiver, and an HD TV (sold separately).
Q. How many TVs does the TRAV’LER support?
A. With the DIRECTV SWM TRAV’LER, you can watch different programs on separate televisions with up to four single-tuner or two dual-tuner receivers being supported with the provided parts; if you buy the 8-way DIRECTV splitter, up to 8 tuners will be supported (with regular receivers using one tuner and DVRs using Two tuners). Out of the box, the DISH/Bell TV TRAV’LER antenna supports watching different programs on up to three televisions; to add more receivers, additional accessories will be necessary. The Shaw Direct TRAV’LER antenna supports watching different programs on up to four televisions.
Q. How many receivers can be connected to each TRAV’LER antenna?
A. The DIRECTV SWM TRAV’LER antenna includes a 4-way splitter, which easily allows connection of up to 4 receivers, including DVRs; DIRECTV also offers 8-way splitters, which would easily allow up to 8 receivers. The DIRECTV SWM TRAV’LER antenna is limited to a total of 8 tuners with regular receivers using 1 tuner and DVRs using 2 tuners. The Genie DVR will use five tuners. The DISH/Bell TV TRAV’LER antenna can connect to up to three receivers, and the Shaw Direct TRAV’LER antenna can connect to up to four receivers.
Q. Will I be able to watch different channels on separate televisions?
A. Yes. Since the TRAV’LER antenna views multiple satellites simultaneously, there are no compromises. All TV programming is available to any TV.
Q. Does the TRAV’LER antenna work with DVR receivers?
A. The TRAV’LER antenna can be set up to work with most DVR receivers.
Q. Will the TRAV’LER antenna work while traveling down the road?
A. No. TRAV’LER antennas are for stationary use only and are not designed to work while the vehicle is in motion. The TRAV’LER antenna should be properly stowed before traveling.
Q. Is there a warranty on the TRAV’LER antennas?
A. Yes. The TRAV’LER antennas are backed by Winegard’s industry leading two year parts, one year labor warranty. Technical support is always available by emailing firstname.lastname@example.org or calling 1-800-788-4417.