RD-4600 troubleshooting

[glenn21]

I can use the reciever "Setup" command to check the transponder signal strength - all transponders are 95+%. I then try to acquire the satallite - get a message "Downloading information from satallite". After a few minutes I get a menu and then the screen goes blank and get "Error 771 - searching for satellite". Any idea of where to start? The directv reciever works OK in the house. I have checked the voltages at the LBN as per the wingard troubleshooting guide and get about 11.8 volts. What next?

[Winegard Tech Help]

glenn21,

What model receiver are you using?

It's difficult to say what could be causing this. I would lean more towards receiver than satellite, especially with a manual system that won't move off signal on it's own.

Have you tried a different receiver? It's possible that when we use the receiver in multiswitch mode, it could be causing it to reset itself after a certain period of providing 12V to the LNB.