Hello Tech Support,
Very sad today. I have had three MS 2002 fail on the VHF side in less than 3 years. Two purchased and one sent from Winegard as a replacement. Always the same scenario. Antenna works fine for months and then fails from TV off one day to TV on the next. Most recent one purchased 9/7/11. Am I just unlucky? Any ideas? Do you want them back for failure analysis? Can you suggest a different antenna? Need to have omni directional due to the local station tower locations (81501). Any help appreciated. Previous failure email correspondence below.
MS2000 Lost VHF Channels Overnight
by llwsco » Tue Sep 07, 2010 9:54 pm
This past week I lost the only two VHF channels in our viewing area (81501) which I had previously received with a very strong signal with the antenna mounted on cast iron waste stack at least 35 ft up with all the proper grounding. All UHF channels continue to come in strong. I have tested the antenna on digital tvs in two different homes with neither 8.1 or 11.1 getting a signal from antenna. I have been totally satisfied with performance with the Winegard antenna up to this point but I see another post (Lost signal Overnight on 3 stations using MS-2000) had the same problem. I am beyond the 90 day warranty with the antenna purchased in Jan 2010. My questions are: are there any user serviceable parts in this antenna, ie: amplifier board and is it worth it to replace; if I do replace it is there possibly anything in an installation that would cause the amplifier board to fail; and if not is this a common problem with Winegard MS2000 antennas?
Joined: Tue Sep 07, 2010 9:12 pm
TopRe: MS2000 Lost VHF Channels Overnight
by winegard » Wed Sep 08, 2010 9:09 am
Good morning llwsco -
The loss of VHF signals is not a common problem. There are no user serviceable parts on the amplifier board mounted in the antenna head. Please send a copy of your receipt for the MS-2000 to Winegard either by email (email@example.com) or by fax 319-754-0715 and Winegard will issue you an RMA number to use to return the MS-2000 under for repair or replacement.winegard
Joined: Fri Jan 30, 2009 2:10 pm