Metrostar 2000 not picking up signal

[ParrishFL]

I purchased the Metrostar 2000 last week and put it up today, but to my dismay, it only picked up one channel (13.1)! Previously I've used a directional antenna but it hasn't worked very well for the past year or so. I verified that the amplifier is working (LED it lit). I live in a fairly heavily wooded area with trees well over 40 feet tall around my house. The antenna is at the very top of my roof (2 story house...approx 30 feet at the top). Am I missing something, or is this just not the antenna I should be using? My zip code is 34219 (80th Ave E in Parrish FL) and I'm looking for Yellow stations. I'm seeing now that the box the antenna came in shows only Green...

[winegard]

The MS-2000 antenna should work for your installation according to the www.tvfool.com website chart for your address. It sounds like the amplifier that is built into the MS-2000 antenna head is not receiving any power from the power injector even though the LED is on.

Using a voltmeter to measure the system voltages, disconnect the coax cable going to the antenna from the ANT connector on the power injector. Unfold a paper clip and insert it into the center of the ANT connector, this is your + point and the threads of the connector is your – point. You should have approximately +14.3 to +15.3 VDC leaving the power injector ANT connection.

If you do not have these voltages then the power injector or the power transformer is defective. If you do have the proper voltages, reattach the coax cable going to the antenna. Next disconnect the coax cable from the antenna and using the voltmeter check to see that you have the +14.3-+15.3 VDC at the end of the cable. The center conductor of the cable is your + point and the outside of the connector is your -- point. If the voltage is not correct then there is a problem with the coax cable. If the voltages are correct then there is a problem with the antenna head.

If you determine you have a defective part, send a copy of your receipt to the Winegard Warranty Department via e-mail at warranty@winegard.com or by fax 1-319-754-0715 and explain which part is defective and the warranty department will send you a replacement.