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Problem continues...

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Problem continues...

Postby Jellyby » Sun Nov 29, 2009 5:40 pm

I'm having similar problems as the post "At the end of my rope with HD8200u" wrote. Our TV works good with a strong signal much of the time and then for no apparent reason there's a loss of some channels.

The technician's response was to that post was:
The customer describes what I believe is a mechanical issue with a cable connection. I recently had a very troubled customer with an identical problem and after five visits to his home, I discovered the cause of the problem to be a power-passing splitter in line with the preamplifier. During the day, the antenna system worked fine and on clear nights or on various cluody days, suddenly fail without warning. The splitter was good but the center connectors were sprung too wide.

Some newer splitters, lightning arrestors and cable splices are constructed of a multi-leaf center conductor contact that can be sprung too wide for reliable contact of smaller center conductors. For most RG-6 cable of #18 center conductors, this is not a problem but for some non-name RG-6 cable and especially RG-59 cable using #20 center conductors and smaller, this can lead to a very elusive intermittent contact, later in time. In other cases, the center conductor contact of the "F" jack is rather far into the connector body and a short center conductor length may also make intermittent contact.

Ask the customer to check each cable connection for at least 1/8" center conductor length beyond the top of the connector body. More importantly, make sure there is some resistance as the cable connector is inserted into the "F" jack. This will confirm that the center conductor is making reliable contact. Look at the interior of each "F" jack and make sure the center conductor contacts are closed. Check everything, including wall plates, cable splices and lighting ground blocks.


During a period when there was a loss of signal, I tried temporarily bypassing the ground block and wall jack by hooking the antenna coax directly to the digital converter box but it didn't improve anything. So now I'm at a loss as to what to try next?

To save some money I used preformed coax (GE brand, 18awg) and wrapped the exterior connections with coax seal. All connections were snugged tight with a wrench. There's about 74' from antenna to TV. We have a Digital Stream DTX converter box and HD7696P antenna. No signal splitters. A HDP269 preamp didn't help so was returned.

There's a pine tree about 25' in front of the antenna. When I moved the antenna across the roof to clear the tree from line of sight only one channel grew stronger while others weakened slightly. Normally most of our channels are in the "green zone" on the converter box - 71 to 90 on the meter, but some days we lose channels for hours or the whole day. Weather doesn't seem to factor in.
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Re: Problem continues...

Postby winegard » Sun Nov 29, 2009 11:27 pm

Could you give me some more information on your location and I'll send this over to technical services. Thanks.
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Re: Problem continues...

Postby Jellyby » Mon Nov 30, 2009 7:52 pm

Our zip code is 97080. We used antennaweb.org to find the station locations and it corresponded with the direction that the few TV antennas in the neighborhood are pointed. We are 16-17 miles from the towers. There is a hill just west of us but we aim just past the shoulder of the hill, WNW.

Our tree doesn't seem to be much of a factor because the problem occurred even when the antenna was located where the tree was clear of its aimed direction.
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Re: Problem continues...

Postby winegard » Tue Dec 01, 2009 11:54 am

Good morning Jellyby -

I received the following reply from engineering. I apologize for not being able to get you an answer right back but they would like more information.


Has the customer provided any information concerning the height of the location above ground? I read that the customer has tested the antenna in two locations at the roof top.

Also, if the customer has access to a digital camera, cell phone camera - or any type of camera and can provie images of the antenna installation, we may be able to offer specific suggestions. It would be very helpful of we can see close up images of the antenna connection, roof top, view in the direction of the antenna's orientation and the cable connector, much information will be available for review.
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Re: Problem continues...

Postby Jellyby » Tue Dec 01, 2009 10:01 pm

The antenna is mounted at the roof peak of a 2 story gabled roof over an upstairs deck. It's on a 5 ft. mast with heavy duty tripod.

I have one photo from a film camera that shows it from about 7 or 8 ft. away but it probably doesn't show much. I could scan/email that. I don't have any kind of digital camera at this point. I could get some more film, but doing this the old fashioned way will take a while.
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Re: Problem continues...

Postby winegard » Wed Dec 02, 2009 1:37 pm

Good afternoon Jellyby -

Second response from engineering...


An image of the roof top and antenna would be appreciated if you are able to scan it for email transmission. Photos of the area are helpful but if it is not convenient to collect images, we can work the problem differently.

We are discovering two troubled reception areas, the Mt. Wilson area in Los Angeles and the Portland broadcast market. Steep changes in elevation greatly affect DTV signals and customer locations can be in DTV "shadow" areas. From the description, it appears that the customer has ruled out the potential of a defective component or connector affecting DTV reception but using a dedicated cable to the antenna.

At this point, I would assume a DTV reception "shadow" location. I suggest increasing the mast to 8 ft. (using an 1.66" diameter fence line post available from Home Depot or Lowes' - cost $11.00) and monitoring the DTV channel performance. If there is an improvement in the reliability of DTV reception, we may be on the edge of the DTV signal shadow and could move from it with other adjustments.
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Re: Problem continues...

Postby Jellyby » Wed Dec 02, 2009 9:13 pm

We had a rare sunny day today. I burned through a whole roll of film and took it to a one hour processor. If you will furnish me with an email address, I can send several pics your way in an attachment.
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Re: Problem continues...

Postby winegard » Thu Dec 03, 2009 9:14 am

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Re: Problem continues...

Postby winegard » Mon Dec 07, 2009 9:14 am

Engineer response to the photos you provided...

Given the nearby surface and moderate number of trees, I suggest a higher antenna installation. I believe the antenna mast is not high enough to secure a a reliable DTV signal. Present reception conditions may depend upon reflected signals from the hills and trees nearby may block DTV signals under certain conditions. Increasing the antenna to 8 ft. to 10 ft. above the roof may clear the nearby pine tree enough to significantly improve reception reliability.
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