Support

Here are some additional resources for setting up your FlatWave.

Technical manuals

Videos

Trouble-shooting FAQs

It’s not working.

First check your connections and rerun a channel scan. If it still isn’t working, try relocating the antenna and running a new channel scan. If you are still experiencing trouble, contact Winegard Technical Service at 1-800-788-4417 Monday – Friday 7:30 – 5:30 CST, and on Saturday 8:00 – 3:30 CST or email offairtechhelp@winegard.com.

I’m not getting a specific channel. What should I do?

Try repositioning the antenna and rerunning a channel scan. If you still are not satisfied, contact Winegard Technical Service at 1-800-788-4417, Monday – Friday 7:30 – 5:30 CST, and on Saturday 8:00 – 3:30 CST or email Winegard at offairtechhelp@winegard.com.

My neighbor is getting a channel and I’m not. Why?

Terrain and obstructions affect what channels you receive. The fewer the obstructions, the better your chance for getting strong digital reception. Try moving the FlatWave to a different position (higher, on the wall or window) and run and new channel scan. Repeat this process until you find all the channels you are looking for. If you still are not satisfied, contact Winegard Technical Service at 1-800-788-4417, Monday – Friday 7:30 – 5:30 CST, and on Saturday 8:00 – 3:30 CST.

How do I improve my signal strength?

Moving it away from other objects and structures or placing it higher can often improve reception. Always rerun a channel scan every time you move the antenna.

For additional technical assistance

Go to www.dtv.gov/maps or contact Winegard Company directly at 1-800-788-4417 Monday – Friday 7:30 – 5:30 CST, and on Saturday 8:00 – 3:30 CST or email help@winegard.com.

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