New Item Return Policy

All products purchased by consumers directly from Winegard Company may be returned within thirty (30) days of purchase, subject to the following conditions:

Returns will not be accepted for any of the following reasons

  • Packaging is missing, incomplete, damaged or defaced
  • Missing or damaged: accessories, warranty cards, manuals, etc.
  • Product is not in acceptable condition for resale (scratched, damage, etc.)
  • Electrical parts are not returnable if plugged in or unsealed for any reason
  • A rebate has been redeemed on the product
  • Special order products are non-returnable
  • Activated satellite receivers are non-returnable
  • No returns will be accepted without a return authorization number

Other Terms & Conditions

  • Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective

Product Return Procedure

  1. Call Winegard Technical Services at 800-788-4417, or email help@winegard.com
  2. Provide your order number and request a product return to receive an RMA#
  3. Using the RMA#, ship the product including all parts, packaging, accessories, warranty cards and manuals to:
    Winegard Technical Services
    Attn: RMA # _______________
    3111 Kirkwood Street
    Burlington, IA  52601
  4. If product meets all return requirements a refund will be credited to the credit card used during the purchase process

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