Shipping & Returns

Warranty

Winegard offers a 90-day limited warranty against materials and workmanship. During this period, Winegard will replace or repair the product at no charge. The warranty does not cover misuse, incorrect installation or neglect.

Returns

You may return your FlatWave within 21 days of receipt of your order as long as the item is in its original condition. The item cannot be disassembled or damaged by incorrect installation. Winegard is not responsible for installation errors. Product returns that are returned for credit will be subject to a 10% restocking fee.

Returns will not be accepted for any of the following reasons

Packaging is missing, incomplete, damaged or defaced
Missing or damaged: accessories, warranty cards, manuals, etc
Product is not in acceptable condition for resale (scratched, damage, etc.)
Electrical parts are not returnable if plugged in or unsealed for any reason
No Returns will be accepted without a return authorization number (RMA). Call customer service to discuss the problem and to receive your RMA, 800-288-8094, M-F, 7:30 AM-5:30 PM CST
Damaged items cannot be returned.

Original order shipping charges are non-refundable.

FREE Shipping Items

Returned products purchased with a free or discounted shipping option will incur a fee equal to the original shipping cost. Customer is also responsible for all shipping charges related to the return of a product.

Defective Items

Winegard Company will send a pre-paid Return Services label with all sold merchandise. This pre-paid label will be used if an RMA is received from Winegard Company to send the merchandise back to Winegard Company.

Please be aware that: