Frequently Asked Questions
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Which antenna should I buy?
How do I set up my HD antenna?
FlatWave Non-Amped and Mini
What channels will the antennas receive?
The FlatWave Non-Amped, Amped and Mini can receive programming from all the major local broadcast networks (ABC, CBS, FOX, NBC, PBS) plus additional networks (Qubo, ION, The CW, Universal Sports and many more). Where available, the FlatWave also receives local news, weather and educational programs that cable or satellite may not offer. Availability may vary based on location and distance from the broadcast tower.
How many channels will I receive with these antennas?
The number of channels will vary from location to location. Generally speaking if you live in or near a metropolitan area you will receive more channels than if you live outside a metropolitan area. Each location is different. Keep in mind that antenna reception may vary based on terrain (including trees, buildings, hills and mountains). The fewer the obstructions the better your chance for receiving a strong digital signal.
How can I find out what channels are broadcast in my area?
Check the local listings for your location. A good reference is www.dtv.gov/maps – just enter your physical address and it will list the available channels for your exact location.
Does the FlatWave get HD channels?
Yes. All three antennas receive HD channels.
What digital frequencies does the FlatWave receive?
The FlatWave Non-Amped and Amped receive high VHF and UHF digital TV broadcast signals. The Mini is optimized to receive UHF digital TV broadcast signals.
Where can I use my FlatWave antenna?
The FlatWave Amped is versatile and can be used in metropolitan, urban and rural areas within 50 miles of the broadcast tower.
The FlatWave Non-Amped can be used in metropolitan, urban and rural areas within 30 miles of the broadcast tower.
The FlatWave Mini antenna is designed for major metropolitan areas within 25 miles of the broadcast tower. It is also ideal for smaller living spaces such as apartments, condos, dorms or offices.
Do I need to pay for programming?
No. Local programming received through an over-the-air antenna, such as these FlatWaves, is FREE. No monthly payments to worry about, no contracts, no price hikes.
Can I use the antennas with more than one TV at a time?
Only the FlatWave Amped can connect with multiple TVs. Additional parts (not included) may be required, however. The FlatWave Non-Amped and Mini are designed to connect to a single television at a time. Splitting these antennas between multiple TVs degrades their signal.
Do the antennas work with any TV?
Yes, as long as the TV was manufactured after March 1, 2007 or has an ATSC tuner (aka ATSC receiver or HDTV tuner). If not sure, check your television owner’s manual. Devices with built in ATSC tuners include TVs, laptops, PCs, some satellite receivers and digital recording devices (DVRs).
Can I use the antennas with a laptop or PC?
Yes, as long as it has an ATSC tuner with a 75 OHM F-jack connection.
Can I record or DVR programs with my antenna?
Yes, if you have a DVR with an ATSC tuner.
Can I hang the FlatWave right behind my HDTV?
Yes, unless you find that the signal strength is not strong enough, then you may need to reposition the antenna higher and rerun a new channel scan.
Will this still work if I keep my cable/satellite?
Yes. The FlatWave antennas are a great complement to your existing system since it can receive programs your satellite or cable package may not offer. It is also great for TVs without set-top boxes or for adding TVs to rooms without cable/satellite. Many customers use cable on their main TV, and the FlatWave antennas in the bedroom, for example. FlatWave antennas are also great as a back up during reception outages with cable/satellite.
Is there a wrong way to hang a FlatWave antenna?
Yes. Be sure to have the coax cable (included) running from the top or the bottom of the antenna and not the sides. You can connect more cable using a barrel connector (not included).
Can the FlatWave antennas be used outdoors?
No. The FlatWave antennas are designed for indoor use only.
How do I know where the signal is the strongest?
After connecting the coax cable from the antenna to the “Antenna In” port on the TV, run a channel scan. Try the antenna in different location, making sure to run a channel scan every time you move the antenna. The higher the antenna, the better. And, the fewer obstacles between the antenna and the tower, the better chance you will have of finding a strong signal. Finding TV signal is similar to cell phone coverage. Sometimes walking a few feet in one direction will make a difference between getting signal and no signal. Try positioning the FlatWave antenna in a couple locations and doing a channel scan each time to determine which location is the best. Do not put your FlatWave in your attic. The variations in temperature may damage it.
How do I run a channel scan?
Using the television remote, select “Menu” and then “Settings.” Then, select “Channel Setup.” Select “Antenna” or “Air,” depending on your TV. Make sure you are not on “Cable.” Select “Channel Search” or “Channel Scan.” Keep in mind that steps to perform a channel scan may vary. If the wording in your TV differs from the options shown, refer to your TV user manual for help.
Tip: Running a channel scan is NOT the same as pressing Channel UP/DOWN on your remote.
When do I need to run a channel scan?
To receive maximum programming, you have to run a channel scan after setting up the antenna. To keep your channel line-up up-to-date, it is a good idea to run a channel scan monthly and anytime a channel is lost.
Is there a difference between the white side and the black side when it comes to performance?
No. Performance is the exact same. The colors are to help blend the antenna into any décor. Do not paint the antenna. It will likely affect performance and will void your warranty.
What parts are included?
The FlatWave Non-Amped and Mini come with an attached 15 foot coax cable and two 3M(R) Command(TM) strips for hanging the antenna in the ideal location.
The FlatWave Amped comes with an attached 18.5 foot mini coax cable with USB power supply. In addition, the antenna includes a 3′ USB cable and 110V wall adapter.
Where should I mount my FlatWave antenna?
Hang the antenna on a window or a wall, or lay it flat on a table. For maximum reception, point the antenna at the broadcast tower of stations you want to receive. Keep in mind that digital signal may bounce off of objects. Run a channel scan each time you reposition the antenna, and mount the antenna wherever you receive the strongest signal.
Is there anywhere that the antenna shouldn’t be mounted?
The antennas are designed for indoor use only. The FlatWave antennas are not meant to be mounted outdoors or in the attic.
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