New Item Return Policy

(For Items Purchased From Winegard.com Only)

Within 21 days of receipt of your order, you may return
Any item in its original condition. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.

Product returns that are returned for credit will be subject to a 10% restocking fee. Special-order products are not returnable.

Returns will not be accepted for any of the following reasons

• Packaging is missing, incomplete, damaged or defaced
• Missing or damaged: accessories, warranty cards, manuals, etc
• Product is not in acceptable condition for resale (scratched, damage, etc.)
• Electrical parts are not returnable if plugged in or unsealed for any reason
• Satellite receivers that have been activated are ineligible for resale and will not be eligible for return or refund
• No Returns will be accepted without a return authorization number.

Original order shipping charges are non-refundable
No Returns will be accepted without a return authorization (RMA#) number.

FREE Shipping Items
Returned products purchased with a free or discounted shipping option will incur a fee equal to the original shipping cost. Customer is also responsible for all shipping charges related to the return of a product.

Defective Items
Winegard Company will send a pre-paid Return Services label with all sold merchandise. This pre-paid label will be used if an RMA is received from Winegard Company to send the merchandise back to Winegard Company.

Advance Replacement
If Winegard Technical Service Department determines that an Advance Replacement is warranted, the replacement item will be shipped the following business day when possible and RMA will be issued for defective item. Customer will have 30-days for the defective item to be returned to Winegard Company, or will be charged full retail price for the Advance Replacement received. Advance Replacements will be at the discretion of Winegard Technical Service, and not all products qualify for Advance Replacements.

Products with Product Rebates
Before submitting any product Mail-In Rebates, please be sure you are satisfied with your product and it is in perfect working condition. Once a Mail-In Rebate has been redeemed, item can not be returned.

Satellite Receivers
Winegard Company will accept inactivated* satellite receivers for up to 28 days from the date of purchase. Customers with receivers that have been activated must contact the manufacturer for service and repair. Please check your owner's manual for manufacturer contact information.

Winegard Warranty
All parts are covered by Winegard's Manufacturer Warranty. Winegard's Manufacturer Warranty is included with your product. Please review the warranty carefully for additional information.

Winegard is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

Please be aware that:

• Winegard can process returns and refunds only for items purchased from us. Any products purchased from another web site or a local store and returned to us will not be returned by our warehouse.
• Winegard does not receive returns on Saturday or Sunday.
• Shipping costs may be refunded only if the return is a result of a shipping error or the item in question is defective.
• Damaged items cannot be returned.
• No refunds will be given for any reason after twenty one (21) days from receipt of your order.
• No Returns will be accepted without a return authorization (RMA#) number.